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      FedEx Office

      Part of FedEx

      Engaged Employer

      FedEx Office reviews

      3.4

      84% would recommend to a friend

      (2,313 total reviews)
      avatar

      Brian D. Philips

      67% approve of CEO

      Ratings by category

      3.6

      Compensation and benefits

      3.4

      Work/Life balance

      3.3

      Culture & values

      2.8

      Diversity & inclusion

      2.6

      Senior management

      1.9

      Career opportunities

      FedEx Office has an employee rating of 3.4 out of 5 stars, based on 2,313 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Feb 9, 2009

      FedEx-Start the Revolution

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's fun to make copies and interact with people-if you are outgoing and detail oriented, you will enjoy being at work. There are many opportunities to socialize and to talk to people about their personal lives as you make wedding invitations or birthday party fliers.

      Cons

      The work is somewhat repetitive and there can be a lot of stress. If you are clumsy, it is easy to ruin copies and waste resources.

      3.0
      Jan 29, 2009

      STOP! Wait until they morph into UPS Store TOO.

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits including 5% company match in 401(k) and immediate 100% vesting. OOPS, forget that - company cut match for 2009. Ouch! Get to work closely with customers on their projects which is fun most times (if you have a customer-oriented personality). Pleasant work environment. Chance to learn digital printing technology (a slowly-dying one but useful skill to have in the short term).

      Cons

      Corporate management's ever-changing mandates, procedures and audits. Corporate management's forever-increasing paranoia regarding customer file security and subsequent implementation of security "fixes". Corporate management's obsession with improving the "customer experience" yet having no clue what that is (except a mighty-cool-sounding corporate buzzword). FedEx's ongoing struggle to figure out what kind of business they actually bought from Kinko's in the first place. Corporate management's chipping away at team member hours, bonuses and 401(k) contributions. See any pattern here?

      3.0
      Jan 27, 2009

      Not too many positive compliments here.

      Production operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits. Great stories for later in life. Employees generally are very loyal to one another, and will have your back when customers are accusing you of being incompetent. Usually, you weren't incompetent. While it is a corporate atmosphere being pressured to get the numbers right, coworkers have a tendency to "snap" in times of stress. Lots of bad moods and growling, but for the most part its pretty fun.

      Cons

      Very demanding customers, and generally disgruntled employees that are way past burn out . Store managers are usually aware of of employees and issues, but upper management is very corporate and unyielding to what is practical. Like I said earlier, employees become very disgruntled. Sometimes, people will just leave in the middle of a shift. This makes for a very rough shift, since it is usually the very busy times when people leave. Christmas is a nightmare. If you have the option, do not learn how to ship, or if you can, play dumb. The lines are out the door and people are very snippy.

      Viewing 2296 - 2298 of 2,313 Reviews
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      Glassdoor has 3,830 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.