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      FedEx Office

      Part of FedEx

      Engaged Employer

      FedEx Office reviews

      3.4

      84% would recommend to a friend

      (2,317 total reviews)
      avatar

      Brian D. Philips

      67% approve of CEO

      Ratings by category

      3.6

      Compensation and benefits

      3.4

      Work/Life balance

      3.3

      Culture & values

      2.8

      Diversity & inclusion

      2.6

      Senior management

      1.9

      Career opportunities

      FedEx Office has an employee rating of 3.4 out of 5 stars, based on 2,317 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Dec 20, 2010

      UNBELIEVEABLE

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had been given a Beacon award from the CEO of FedEx Office, Brain Phillips on March 20 in 2009

      Cons

      Although, I had been given a Beacon award from the CEO of FedEx Office, Brain Phillips on March 20 in 2009 for my outstanding customer service, in delivering the Purple Promise. That prestige’s Beacon award was never given to me within the 24hour period in which all “Beacon Awards” from the Chief Executive of Operations are routinely presented. Consequently, this kudos was not given to me until October of 2009 (6 months later), after being discovered by Center Management and District Management during a Clean and Bright day at the store location in September 2009. Then one month later I was Administratively Transferred from the location to another location that takes “3 hours” to get to by public transportation. What was the purpose of going above and beyond dedication, devotion, commitment, keenness and loyalty for 10yrs “to reach the top” of one of Fortune Magazine top 100 companies to work for if this is how Beacon Award winner from the CEO of the company are treated at FedEx Office – I thought you just like to know. THANK YOU!! (Where am I now on disability of course - transferred block to return to old location)

      4.0
      Nov 11, 2010

      I'm happy

      Sales customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well, I'm a very hard person to please when it comes to employment. I work as a customer service specialist here. I'm happy with the job I do. I've stayed here for a few years when I expected to just work here to supplement employment during a tough time. I reach out to customers, welcome them, expand opportunity, and grow small accounts. I have lots of fun making good contacts. Nobody following you around as a SCSS and the trust you get in your position to get the job done. Learning new ways to help customers based on the tools you're given. For me, it's always fun and challenging.

      Cons

      Getting the message from Senior level management is usually like playing telephone. By the time the message gets to you its a bit distorted and confusing. I'm sure if they refine it a bit, it will be fine. I think the rewards package for sales people could be better refined. Measurement tools used to rate the job you're doing benefits cheaters instead of those doing a good job.

      5.0
      Oct 14, 2010

      FedEx Office perfect for college students

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      FedEx office offers flexible scheduling and pretty good pay for college students. There is plenty of opportunity for advancement after graduation.

      Cons

      This may be dependant on individuals, but the downside of working at Fedx office was the tolerance of nonsense in the workplace simply because a person had tenure or senority. If an individual had been working at the company for a long time, management was more likely to let their bad attitudes and other nonsense slide.

      Viewing 2233 - 2235 of 2,317 Reviews
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      Glassdoor has 3,835 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.