FedEx Office reviews

It's the only place I've ever worked where customers can demand when they will get their project done. You can't go to Jiffy Lube and tell them you want your car worked on, and it's gonna be done in 20 minutes, yet people will say I need 5,000 copies in a half hour. You have to do your best to comply or management will get really upset. People also expect great technological advancements, but they don't even know how to run a fax machine? The customers can be the worst part of the job. You'll also have to work many nights and weekends when you are first starting out.

Rigidly inflexible upper management in regards to 'pet' projects and their usefullness. A great deal of favoritism is involved in how far a team member can climb the ladder. HR is definitley more concerned with the firm than with the justness towards employees. The organization has become so politically-correct that team members can no longer wish 'merry christmas' or whatever religious holiday wish they peronally patronize and instead can only say 'happy holidays'. This made me sick. FedEx has no real understanding of what it is to run a successful document business. So far, the changes made have alienated most of the historically loyal customer base and one by one they are leaving. FedEx marketing insists on contacting customers numerous times at home, has managers contact customers at home, has a service level survey contact them at home too. Many customers can expect to be contacted up to 5 times for one small order. Many of my customers have stated this is too much. And a few have even told the service survey that the number of calls turned them off and they would not be back because of it.