FedEx Office reviews

3.4

84% would recommend to a friend

(2,323 total reviews)
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Brian D. Philips

67% approve of CEO

FedEx Office has an employee rating of 3.4 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 27, 2013

Hostile Work Environment

Recommend
CEO approval
Business Outlook

Pros

Working with my co-workers and helping customers

Cons

Many locations are understaffed which results in angry customers, slower order turn around times, and angry management because of it. The employees are treated poorly and there is constant fear of being written up or fired. If management is unhappy with you one week, they will write you up for anything. For example, not selling enough product of the month which can be expensive items and involves following customers around in the store or persistently asking them if they'd like to buy it. The work place has become much like a used car dealership and by doing so is losing trust in customers. There is fear of making any mistakes on one of the many tedious steps of processing an order. Doing the actual order for the customer is easy and it's fulfilling to be able to help the customer. The difficult part is all the steps and changing aspects that they want employees to do before and after the order is done. Even down to the way the stickers are placed on boxes and bags- if they are the slightest bit tilted then you're in trouble. The work place is often busy and hectic which is made more stressful by customers upset about having to wait to be helped and management angry about any number of things. My fire to work for the company was snuffed by the way it treats it's store workers and how it sees customers as dollar symbols.

2.0
Jan 24, 2013

Getting Screamed At By Strangers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-401k and 5% match -ease of transferring locations -pay better than other service industries

Cons

Company consistently comes up with terrible ideas, using intimidation and and negative reinforcement instead of rethinking them. Example: Product of the Month evolution - Introduces idea (make $1 for every flashdrive sold) -> Idea performs badly (low POM sales because customers don't jive with nagging) -> Company creates contests with POM sales -> Idea still bad -> Company takes away only other incentive to care about company profits(sales bonus) "Now you HAVE to! TAKE THAT!" -> Idea still failure -> Upper management cracks down on lower management to employees as it's obviously the individual's fault -> Intimidation,negative reinforcement and firings instead of pulling terrible idea (People aren't buying silly products because the wages of said people who purchase silly products does not match current inflation rates. This company (among others) kills it's source demographic and punishes said demographic with less money to buy silly products then punishes them for not selling enough silly products with threats of termination. Repeat.) CRAP FLOATS UP Also... -Literally no reason to care about company as any incentive to sell more, do a better job, enjoy your position has been taken away. (No bonuses outside base pay that rarely increases) -Increasingly poor health insurance (deductible not payable on wage offered) -An environment of fear, paranoia and intimidation from management - who I'm sure experience fear, paranoia and intimidation from upper management then corporate. -Machines that constantly break down (several machines down on weekly basis) resulting in irate customers who think you're just incompetent. Phenomena seen after company switches to cheaper Canon machines. -Irate customers (from previous statement) blame employees for companies shortcomings. -Be prepared to never move up. (Tried four times and was rejected for seemingly made-up reasons that proved to be outdated or inaccurate.) -Raises are 1-3% of current pay a year unless manager likes you. -Company overall very condescending to so-called "low-skill" employees. -Nixed title system completely unless you're a supervisor. (No distinction in pay between roles) -No training. You teach yourself everything. -Management continues to pass down management responsibilities to lower employees without increased incentive. -FedEx continuously showcases profits to employees despite cuts all over. (Bullying?) The result of above has made my morale EXTREMELY LOW and near constantly depressed in the workplace. (FedEx responds with fake small talk, outlandish smile and kick to groin.)

1.0
Jan 17, 2013

Production

Recommend
CEO approval
Business Outlook

Pros

Good Medical / 401k Bennifits.

Cons

Reagulary Misstreats employees, Low pay, Heavily Cut Hours, Total lack of trust and respec of managers and below at all 8 locations that i've worked at, Very little communication with the higher ups, and mostly Very Regularly District Manager level and above threatening management and below. One example is that employees have been spending thier own money purchasing the monthly sale productions out of fear that if they don't have enough they're be fired.

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