Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      FedEx Office

      Part of FedEx

      Engaged Employer

      FedEx Office reviews

      3.4

      84% would recommend to a friend

      (2,323 total reviews)
      avatar

      Brian D. Philips

      67% approve of CEO

      Ratings by demographic groups

      FedEx Office has an employee rating of 3.4 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Reviews by job title

      2K reviews
      2.0
      Sep 13, 2013

      Metrics and tasks outweigh customer focus.

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers and some of the benefits. It could be a great place to work for and the opportunity is there.

      Cons

      Everything is about metrics and tasks that do not help customer service. They actually hurt customer service and sales. False simplification. Between product of the month, sales to plan, monthly controlled monitoring, pack-n-ship, understaffing, payroll constraints, package volume, an INK checklist, on-line training, done right and on time, we listen, formally voice of the customer, cleaning your own bathrooms, a ridiculous checklist for all print orders, having team members check everything that is done and recheck it is a miracle customers are taken care of at all.

      1.0
      Sep 9, 2013

      It Sucked

      Center manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work with some really good people. I made some lifetime friends and was able to network with business leaders.

      Cons

      Field management is terrible and they micro manage everything and if you miss a key metric 1 day you have to right an action plan that takes you away from doing the important things customer service and training the few TM's that you are allowed to have, when most of the time the metric will correct it's self the very next day. They let people who worked there for years get away with murder and the LP person is a complete bully who should have been let go years ago.

      Viewing 2101 - 2103 of 2,323 Reviews
      Related searches: FedEx Office jobs | FedEx Office salaries | FedEx Office benefits | FedEx Office interviews
      ReviewsFedEx Office reviews

      Glassdoor has 3,842 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.