• Inconsistent and unsupportive management
• Limited responsiveness from management when asking questions (always busy)
• Heavy reliance on self-paced video training instead of structured product sessions or coaching
• Very high expectations for independence early in the role despite a large and complex product suite
• No recognition for progress or work well done
• Concerns raised with HR did not result in meaningful support, rather in retaliation
• Customer issues appeared deprioritized despite long wait times (aka they were waiting long, they can wait longer among management lines)