Management stopped even pretending to care - Customer Service Engineer Xerox Employee Review

Xerox Service is a rudderless ship. Management seems to want to jettison this (once core) aspect of their business model. Rumors fly weekly about being sold. When you have a "Kick-Off" meeting at a pancake shop and ZERO words are said about the future direction, it may be a red flag. "We did well in our metrics this past year. Just continue on." Dangerously low morale fueled by no raises, blocked job promotions and lack of engagement with frontline employees.