Pros
One of the few large employers in the area. Pay is in keeping with other employers who do similar things. Convenient with staff parking. A "local" job, so no large commute.
Cons
Very bad culture and atmosphere with serious integrity issues in management. Call centre operations stuck in the 1990's with the focus on volume of calls handled rather than quality and "stats". No quality team covering basics like customer service. Team Leaders, Managers and Support Staff ("Projects Managers", IT, Data Teams) almost exclusively recruited internally, new ideas and working practices are frowned upon and if you want to get ahead you need to reduce your standards and become one of them. The few people who DO come from other companies ALL say they cant believe a company with this profile can operate like this and invariably leave within a year. "Project Managers" do not manage projects, more like a kind of business analyst role, but not really that either.