Unprofessional - Sr Customer Service Associate TP Employee Review

1.0
Jan 22, 2024
Recommend
CEO approval
Business Outlook

Pros

The only advantages of working here are the ones that their client - Airbnb provides you with.

Cons

The company’s management in every department is highly unprofessional. There is no respect for their new hired employees, they are ill treated and given no relevance. As a new employee, they don’t think it is necessary to attend induction however they expect you to follow all the rules without being aware of them. If in case you make a mistake, instead of having a one on one conversation with your manager, their director humiliates you in the middle of the floor in a high pitch. They boast about the perks they offer but nothing really works out the way they say. The transport department is of no use, their cabs get cancelled thrice a week and then they ask you to travel on your own expense which they don’t reimburse you for. They set false expectations and mislead their employees. The company is not at all employee centric. They only care about pleasing their client. They have policies that are unfair to the employees and the HRs can’t justify themselves. The payroll department does not maintain any records, they loose your bank details and ask you for it month after month. They clearly cannot be trusted with confidential information. The company agrees that they owe me a month’s worth of salary along with my transportation reimbursements, yet they don’t pay me, instead, they ask me to sign the”No dues letter”. Working for them was absolutely ABSURD. A reputed brand like Airbnb should not let its third party employees be treated this way. Its a shame for someone like Airbnb to outsource their business to Teleperformance.

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TP Response
2y
We don't tolerate this behaviour and we'd like to learn more about it. If you would be willing to share further details we would greatly appreciate it - https://forms.office.com/r/qU6NHq8CHN

Explore other reviews about TP

5.0
Jun 26, 2026
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Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

3.0
Jun 16, 2026
Recommend
CEO approval
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Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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