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      TP

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      TP reviews

      Terrible - Inbound Customer Service Representative TP Employee Review

      1.0
      Jul 1, 2015
      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Honestly, I didn't have any positive experiences with the company, but I loved my supervisors that I did have. They were very helpful when it came to improvement and growth, but they were very rare compared to other supervisors who only looked out for themselves and were willing to throw their representatives under the bus.

      Cons

      Very selfish superiors. Very unprofessional from the attire that the workers wore and their actions on and off the phone. I literally watched someone intentionally anger a customer so she could get off the phone. They will hire ANYBODY to do a horrible job at customer service and keep them.

      avatar
      TP Response
      7y
      We are sorry to find out about your experience here in TP. Rest assured that your advice will be taken into consideration since we always aim to improve our work environment here to make work better for our employees. All the best,

      Explore other reviews about TP

      5.0
      Jun 22, 2026
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, available, training, and managers. This is my second contract with TP and I can say I enjoy working for them. I work 100% and o definitely see myself working long term with TP.

      Cons

      I don’t really have anything bad to say about TP

      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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