Pros
Good resume builder, good experience. I stareted out as an agent on the phones and I was promoted up to Director. I enjoyed the people I worked with and feel that this was the only reason I stayed with the company so long. I got to see many different aspects of the CallTech/Teleperformance USA company and I learned quite a bit. I wouldn't have been able to launch my career without my advancement opportunities through Teleperformance. The company has a lot of hard working people that are employed there that know how to make a difference. They also seem to be successul with their acquisitions.
Cons
Pay for most of the positions inside the call centers. Agents are often paid too low, but supervisors and ACCMs have it the worst. The highest I saw ACCM salaries were around $28,000 per year. Supervisors were around $25,000 per year. There is no way you can expect good talent to accept a job being a supervisor paying them $25k a year. Call Center Managers and Directors are accountable for everything while being responsible for nothing. Upper management micro manages their Directors and Call Center Managers to the point that we are just puppets. We weren't given any authority to make our own decisions, just simply expected to be a puppet.