NA leadership will never acknowledge culture problem - Anonymous employee Sephora Employee Review

3.0
Jul 7, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazingly talented people Vast resources Opportunities for growth (if you're willing to play the politics game) Cool and innovative work Decent pay in HQ

Cons

The deterioration of the culture in the North America business unit has been one of the saddest things to witness. The general reviews about a culture of favoritism, exclusion, and popularity contests used to be siloed to just a few teams, however in the past two years, since the loss of Jean Andrew, it has spread throughout the organization. The leadership team sees engagements surveys results and is quick to point the blame at bad project management tools or slow roadmap projects. They never look internally to understand why their teams truly do not feel valued. They pick and choose their favorites and silence people who speak out about things that aren't working by excluding them, removing their work or spreading malicious rumors. If you are lucky enough to be on a leaders good side you will bask in the glow of opportunities, growth and recognition. Get on the wrong side of the wrong leader, and your career will stall. If you are willing to play the game, you can go really far, learn a ton and have a tremendously successful career. If you are exhausted by politics, internal drama and not having your ideas listened to, this isn't the place for you.

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked at two different locations in different cities. Both locations have WONDERFUL management, they are always super understanding. They lead with integrity and passion for beauty. Gratis is always a plus! But being apart of a team that has your back and truly wants to see you thrive makes all the difference!

Cons

I really don't have any cons for Sephora. They have poured into me the same way I've poured into the clients that come into the store. My only wish would be that Flex employees also receive gratis because they too need training products in order to recommend brands to clients.

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly, knowledgeable, supportive coworkers. Management is generally pretty good. You get to work with all the fun products and learn directly from brand reps. And the customers are there to learn about the products - and you get to talk to them about the best products. If you're excited about Sephora, go apply!

Cons

Hours vary based on the time of the year.

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