Very High school drama and what work/life balance? - Cast Member Sephora Employee Review

2.0
Mar 29, 2011
Recommend
CEO approval
Business Outlook

Pros

*gratis *education *being able to educate clients

Cons

The last person who posted about Sephora USA took the words right out of my mouth. It was great to start off with. We got great education! Then we got to see who management really was. There is NO work life balance. I was hired part time and was working 40+ hrs a week. Even though I had 40+ hrs management still had days off. When someone calls out they don't seem to call in another cast member or leadership. They EXPECT & GUILT cast members to stay working. I was hired for my particular skills and was hired to work in a specific area. I've only worked in my designated area a few times. Why bother hiring me if I can't use my experience?? On a happy note I love my other fellow cast members. I also love working with the clients. It is the mangement & leadership that are driving me away. Also for people reading the reviews, it's just not me..more than half the cast feels this way.

Explore other reviews about Sephora

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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