great company but horrible leadership in certain stores - Anonymous employee Sephora Employee Review

Work hours - If you kiss up to your boss you get the hours you want to work, if not they tell you that the computer generates the schedule and that they need you to work those hours and nothing can be done. Management - most of the leadership team are brought in from other companies and lack knowledge of products and are basically useless to help clients on the sales floor. When a situation comes up, they seem to really listen to you but will not do anything about it. Favoritism - be the managers eyes and ears (SNITCH) to the store and you can have a chance to move up within the company. Communication - lack of communication to entire team about upcoming news, policy changes and proper ways to handle proper cash register situations.