Prepare to Work a Lot and Get Paid a Little - Elevated Cast Member Sephora Employee Review

3.0
Jul 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Some room to grow, generous product gratis, some training opportunities. Bonuses are nice when they happen, and as a full time employee you have access to benefits, which is uncommon in retail.

Cons

Horrifically low pay for working full time in one of the most expensive cities in Canada. Yearly raises are a joke (think less than $0.30) Ridiculous expectations in terms of dedication and work ethic for how little they deign to pay you. The majority of cast don't care about their jobs because they're paid so little. So much pressure is put on cast to make sales targets to make bonus, but I fail to see how it's motivating to push the store to make massive amounts of money so I can get a $100 bonus. If you're not in colour or a leadership favourite, forget about ever having your hard work and dedication celebrated publicly. The development you're looking for in your career is dangled in front of you like a carrot for years as "just around the corner" to keep you from leaving the company in frustration.

Explore other reviews about Sephora

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Growth opportunities, including STO responsibilities Flexible and supportive scheduling Monthly gratis products Employee benefits Employee discount Positive team environment

Cons

No significant cons to note

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly, knowledgeable, supportive coworkers. Management is generally pretty good. You get to work with all the fun products and learn directly from brand reps. And the customers are there to learn about the products - and you get to talk to them about the best products. If you're excited about Sephora, go apply!

Cons

Hours vary based on the time of the year.

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