Decent... But Leadership could be MUCH better - Anonymous employee Sephora Employee Review

3.0
Sep 22, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fairly decent pay for non management positions especially if you have experience Lots of gratis from different brands

Cons

HOURS! If the store doesn't make budget then hours get cut. If you have monthly bills and need steady hours then this may be a problem. One week working 35 hours and the next barely 20 causes a lot of stress on cast members. Also Store Director spends more time backstage and in "one on one's" and meetings than they do on stage. Leads delegate and watch your every move but don't have to help customers when they are DIC.

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5.0
Jun 2, 2026
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Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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