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      Sephora

      Engaged Employer

      Sephora reviews

      So much potential to be a good employer... - Beauty Advisor Sephora Employee Review

      2.0
      Dec 12, 2025
      Beauty advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun job if you have good coworkers, but the good folks don't usually last because of poor management and leadership.

      Cons

      The company consistently reduces employee perks and benefits while purporting to be "employee invested" in order to provide the "best in-store client experience" to stand out against competitors. How are BAs meant to provide a positive store experience when they're constantly hounded about metrics and other arbitrary choices made by corporate employees who have no idea what the store experience is actually like?

      avatar
      Sephora Response
      4mo
      Thank you for your feedback and time with Sephora. We understand your concerns around leadership, total rewards, and the pressure tied to metrics. Your feedback about the disconnect between communications from leadership and the in-store experience will help us bridge that gap. Thank you again for sharing your feedback as we continue to show up better for our customers and team members.

      Explore other reviews about Sephora

      5.0
      Jun 2, 2026
      Licensed beauty advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Support, Benefits, Growth, Community, & Skillfulness

      Cons

      Pay, Customers, Hours, Uniforms, & Management at times

      3.0
      Jun 10, 2026
      Sales and services coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

      Cons

      manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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