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      Sephora

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      Sephora reviews

      Intimidating Leadership - Operations Associate Sephora Employee Review

      2.0
      Nov 25, 2025
      Operations associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are small but I recognize them we get a great discount and honestly I've met some amazing people working here that I can call friends for life.

      Cons

      Working at this location has been difficult due to the store manager’s leadership style. Intimidation and favoritism are common, and it creates an unhealthy and uncomfortable environment for many employees. Several team members, especially younger ones, often feel fearful or pressured, which is disheartening to witness. There have also been situations where I felt my opportunities for advancement were dismissed unfairly. When I raised legitimate concerns, I was discouraged from speaking to HR, which felt inappropriate and unprofessional. Overall, transparency, respect, and ethical leadership are lacking, and it has significantly affected morale.

      avatar
      Sephora Response
      4mo
      Thank you for sharing your experience at Sephora. We truly appreciate the time you took to share honest and constructive feedback. It means a lot to hear that the connections you built with your team were meaningful – those connections are something we value deeply at Sephora. We also want to thoughtfully acknowledge your feedback around leadership as we take it very seriously. Every team member deserves to feel supported, heard, and encouraged to grow, and perspectives like yours help guide our ongoing investment in leadership development and accountability across our stores. If you have specific workplace ethics concerns, we encourage you to file an iCare report by calling 855-863-1298, or visiting https://riskmanagement.my.salesforce-sites.com/icare. Thank you again for your honest feedback and time with Sephora. We wish you all the best moving forward. ❤️

      Explore other reviews about Sephora

      5.0
      Jun 16, 2026
      Beauty advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly, knowledgeable, supportive coworkers. Management is generally pretty good. You get to work with all the fun products and learn directly from brand reps. And the customers are there to learn about the products - and you get to talk to them about the best products. If you're excited about Sephora, go apply!

      Cons

      Hours vary based on the time of the year.

      3.0
      Mar 18, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved learning more about products and working with most of the other team members. Helping people find products that worked for them was really fun.

      Cons

      Managers are WEIRD. They play favorites and will talk about it while you are standing right there. Practically make you beg for hours. If you are anything other than the current viral makeup style look, you will get less opportunities. Leadership acts like mean high school girls. Working here took away a lot of my passion for the beauty industry for a long time. Also, when it comes to gratis - why are you letting certain managers walk out with 4 bags of things that they have hand picked? Then leaving whatever they discarded to be handed out??? Constantly had missing gratis from my bag because of managers going through the products they wanted. Scheduling is not flexible or even makes sense. Whoever they like gets better shifts. Would constantly have extra shifts added with no notice until an hour before the shift. Or shifts taken away because a favorite wanted them.

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