Anyone looking for a sales role here needs to stay far away - Practice Success Manager, AD Division Sage Employee Review

1.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

The people are genuinely nice to work with and those few who don't leave as quick as they join are some of the most talented and resilient people I've worked with

Cons

- Turnover has been a huge problem for Sage's accountants division over the years, hopefully the below will go a way in explaining the reasons but since joining, teams have been replaced many times. This is also reflected at director level with there recently being 3/4 different directors in the same number of years. - More recently micro-management has been rife within the division. If you do join, expect to be treated as an entry level sales person by people who know nothing about the products you sell. - Under the current leadership nepotism is a big issue. I don't need to explain that this is a bad thing and there are some great examples of people being handed a sale on a silver platter without them even knowing what the product actually does. - Targets are baseless and if there is a methodology behind them, it hasn't been shared with anyone on the sales floor. It's a hard pill to swallow being told you have to earn the company 50% more than last year whilst having half of the products Sage sell being taken away from your arsenal. Not only is the OTE completely unrealistic, you don't even know what your target will be in any given month until half way through it, - Over the past month sales staff have had commission removed in retrospect of them making a sale, despite recorded evidence that they made the sale. In all my years I have never seen or heard of this happening unless the sales person did something extremely dodgy.

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Sage Response
1y
Thank you for sharing your insights. We appreciate your candid feedback and hear your concerns. To address these effectively, I encourage you to discuss them with your manager. If you wish to discuss them confidentially, you can contact People Services to speak with our Colleague Relations team.

Explore other reviews about Sage

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

Cons

Departments with mixed roles of similar tasks, yet separate teams without collaboration.

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

1
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Sage Response
3w
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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