Pros
The people in the front lines are unbelieveable. Hard working, kind, a lot of fun.
Cons
A legacy of poor leaders making costly poor decisions and the people in the front lines receive the impact. Layoffs happen multiple times per year and nothing ever feels stable. They also do these layoffs in a hugely inhumane way and severance is terrible (since they have to pay 6 months severance in UKI, they screw the US employees because they can). The leadership paints a rosy picture to your face but it’s not reality and they continue to make poor decisions because a) they’re unaware and choose to be, b) they’re unconcerned, c) they care more about personal perception and controlling a message than they do about really fixing a tough problem. They make their decisions based on pure numbers without education around what drives them, causing a lot of customer dissatisfaction (except for the super expensive, cheesy Xmas party where they gave us 2 drink tickets but spent all sorts of money on a huge, empty venue). Also the business silos are incredibly strong, so people make processes in a vacuum and do not care the impact it has on other teams. If the ultimate goal is revenue generation, there’s a complete misalignment across all the teams on this. Processes are inefficient, leaders argue constantly, and nothing gets improved towards driving that revenue goal. 100% budget cuts to the point where you can’t even do a very infrequent team lunch to try to thank people for their hard work. Morale is so low across the organization and no one is really accepting this or taking action to fix it. Beware!