Pros
Used to care about employees. Used to care about customers.
Cons
It's all about the bottom line (which is dwindling). They don't realize that if you don't take care of the employees, they're not going to care or they will leave because you won't let them care. Customers are no longer a priority. Which does not work when your business is support centric. CEOs don't care what's happening and then wonder why sales are down. Amazing people are leaving by the droves. The pay does not make up for the hostile environment from corporate. One on one meetings (weekly) are a joke. The managers are told that they HAVE to find a negative, even if there's not one. So, rules will be changed to accommodate that, then still be changed back for the next go around. PTO is mandatory when they ask for it or you will be punished politically. They try to pit all of support against each other, when support works better together to make sure that customers are taken care of. They promise promotions and then hold you don't by changing rules and parameters and then change them back after you achieve the new ones. Simply put: This place is soul crushing and bad for your health. Not worth the pay.