Disgrace of an employer – stay away! - Customer Service Sage Employee Review

STEPHEN KELLY IS DESTROYING SAGE. His cloud based strategy is flawed as the half year results demonstrate. The majority of our UK customers don't want Office 365 or a cloud based product. Ignore the existing, loyal Sage 50 customers at your peril as they are the ones bringing in the revenue. I used to be proud of Sage's technical support and we used to win awards for our Sagecover and customer service. Now there is an excessive focus on selling. Technical support and customer service is secondary - basically sell the customer something then fob them off with an Ask Sage article. Extremely talented, knowledgeable technicians on 'performance improvement plans' because they are not hitting their ridiculous sales targets. The second biggest issue is the 'stacked ranking' performance management system. Sage promised that they wouldn't use this but have gone back on their word. Basically forcing people to under perform when they clearly aren't, just to fit this ridiculously archaic 'Bell Curve'. All this does is to encourage a 'dog eat dog' culture where people don't share knowledge in order to get one up on their peers as well as demotivating people who are forced to under achieve. Teamwork goes out of the window and it's created a toxic atmosphere in Newcastle.