Sage stood out from its competitors because they gave excellent customer service. Now people wait in queues for help to then be offered an article to do it themselves, or” try this and ring back”, and wait in the queue again. Time and again we have been told that we know it isn’t right but after 2 years it is worse. Customers are angry and leaving.
Sage is haemorrhaging talent and experience at a phenomenal rate. I have seen many people leave the business, disillusioned at what Sage has become. At least 2 people walked out saying they had to for their sanity. Tenure is now between 2-3 years with people leaving after a short time.
The programs are rushed out with insufficient testing. Fewer developers and the same amount of work.
Training on new versions is lacking. You don’t even get to install the program.
An obsession with tweeting about the company.
Change and renaming products is a lot like arranging the deckchairs on the Titanic.
A constant stream through the building of people carrying laptops or pulling cases on wheels. What do they do?
