Personal Response Associate - Personal Response Associate Philips Employee Review

2.0
Sep 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Great Benefits-Vacation, Health, 401 (K), Vision, Company Discounts, Tuition and Fitness Reimbursement Great co-workers Flexible Schedules

Cons

Company outsourcing MA call center to a third party Company located down south No communication between departments A few managers are great, but there are many who are either bullies, demeaning, or lazy Chances of being developed will depend on which manager you have Policies are not followed and ethics are constantly violated by co-workers Many systems issues create a frustrating job environment

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Philips Response
9y
Hello there, thank you for taking the time to write us a review about your work experience at Philips so far. Thank you too for sharing your views about your job as a Personal Response Associate at our Framingham, MA office in the United States. We're very pleased to hear you're satisfied with the salary and benefits that we offer. As a company we conduct regular analysis to ensure we are able to give our employees a wide and competitive range of benefits. Our Workplace Innovation program and global employee flexibility policy were designed to facilitate strong work-life balance for our people. We are glad to hear from you that you feel comfortable with the flexibility in your work schedule. If you ever would like to discuss the role of the management we would like to advise you to make an appointment with your HR representative. However if you feel you would like to have an anonymous discussion please contact the Philips Ethics hotline. We wish you all the best for the future and we hope you'll be part of the Philips family for a long time!

Explore other reviews about Philips

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Very cool company and pros

Cons

Nothing what I can think of

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Philips Response
1mo
Thank you for your review. It’s gratifying to know that you have such a good time in our company. We appreciate your contributions and wish you all the best.
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The people in non- upper management roles that work there are fantastic. Great sense of community onsite and the culture champions are consistently looking for ways to make work life better.

Cons

Very poor communication on the strategy for the business unit. Leadership publicly promotes innovation and new ideas to be presented but then those ideas are shot down or penalized in private by current upper management. The business unit leadership says that don't want excuses for project delays but will then decide to do 3 major layoffs in the first two quarters with no transition plan, no support for gap in resources and no expectations to delayed progress.

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Philips Response
1d
Thanks for sharing your feedback and for your 7.5 years of service with us. It’s great to hear that you found a fantastic sense of community and culture onsite among your colleagues. We’re sorry to hear about your experience. Your perspective on management transparency and resource support is incredibly helpful, and we’re actively working to improve our ways of working. We appreciate your dedication over the years and your honest insights, which help us focus on building a better workplace. We wish you all the best in your future career.
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