Terrible Experience - Outside Sales Representative Paychex Employee Review

1.0
Jan 4, 2024
Recommend
CEO approval
Business Outlook

Pros

They have a decent program for small business’s ranging from 5-50 employees. However it’s still nowhere near competitive enough to be successful without using slimy sales tactics.

Cons

There was ZERO training. My manager Chris Jones was the definition of a micro-manager. He spent more time trying to become Tik-Tok famous vs focusing on the core values the company and expects everyone to do the work for him without any guidance. He was a complete joke! They will make it seem like rainbow and unicorns in the interview process, but after starting, things went dark very quick. TOXIC work environment is not even the right word to define the management style they created. I had to pull teeth just to get my gas expense reimbursed that Paychex guarantees in the job offer. It’s not a place I’d recommend my worst enemy to work for. They offer “unlimited” PTO, however they wouldn’t let an employee take off more than a couple days while their loved one was in hospice. After starting, a scary amount of employees left to start a healthier work experience,. The turnover rate is as high as it gets, due to poor management and the toxic work culture they have implemented.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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