PREJUDICE - I am one of their best sales people but i am not American - its terrible the way i get treated. - Core Sales Representative Paychex Employee Review

1.0
Mar 3, 2015
Recommend
CEO approval
Business Outlook

Pros

no real pros... except, it pays - but not well - its better than zero dollars.

Cons

management is poor - really bad. HIGH turnover. prejudice - dishonest - unethical... its a messed up company - im surprised its still in business - most clients are unhappy - even though paychex says they rank high in customer service - BE AWARE: they pay for all endorsements!!!! the one that goes in the Ethisphere naming them as one of Americas most Ethical Companies, the Customer Service ranking, even the AICPA endorsement that they say the AICPA has picked them for the past decade as the preferred payroll provider.... its all paid for endorsements. I've complained to HR on multiple issues, but the HR department reaches out to the management above me and well... you can guess how uncomfortable and awful that gets... basically, they are trying to make me quit and they have done that to others in the past - so no job security. Leads distribution is unfair. Policy is not followed. As far as pay is concerned, on revenue, we used to start at 20%, following year dropped to 18%, this year dropped to 15% - ive been here for 3 years. SO - pay is NOT good. you can make much more at Paylocity or ADP. Office morale is very low - people are always gossiping - managers talk gossip too... it seems like they've employed a bunch of uncultured, immature, low self esteemed managers - and they are looking for young peppy/cheer leader type to employ as sales reps. I've heard managers gossiping about me when i walk by... there is a manger that doesn't even say hi to me when she sees me... its so bad. Skills - they don't have any. management sales skills are very bad - so new employees that need help are hopeless and doomed for failure - and on the processing side, deals will get destroyed and sabotaged due to lack of professionalism, lack of follow up and customer service.... so you cant really bank on everything processing even though you have sold it...

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5.0
Jun 17, 2026
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Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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