An Eastcoast Corporation - Software Engineer I Paychex Employee Review

2.0
May 20, 2021
Recommend
CEO approval
Business Outlook

Pros

A strong work culture focused on individual growth. Paychex is actively looking to improve their QoL and legacy product innovation, albeit slowly. There is a positive attitude towards workers, and a lot of respect for diversity. Very knowledgeable and capable developers in a very complicated product. A lot of upward opportunities, but in management rather than technical.

Cons

There are 6 company holidays. A few more floating depending on your benefits. Very slow vacation time accrual until you are there for a long time. Management and organization really need some work. A lot of agile based positions filled by employees without a technical background, which hinders the team. Not a lot of say in how to improve QoL or the products. Software Engineers have a lot of support work, some very urgent, and no real way to improve this situation or innovate on the product to prevent these. Decisions come from top down only, and in my view is a very poor use of resources and talent readily available. I really feel like there is positive momentum in improving these issues, but progress is very, very slow where it feels more like a gesture than a goal.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

2
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