From Ops to Sales - National Sales Support Paychex Employee Review

5.0
Apr 29, 2014
Recommend
CEO approval
Business Outlook

Pros

The people you work with. Work environment, flexibility, strong and supportive management, incentive programs, excellent PTO system, most of all the camaraderie here is amazing, sales encourages constant promotion and helps you get to management fast, major sales jobs recruit from paychex reps if you ever decide to leave the company. Everyone knows someone - the networking possibilities are endless. Full benefits day of hire - great health plans with no deductible, Cafeteria plan, matching 401k, 2 weeks paid vacation that you can borrow against if you haven't accrued it yet.

Cons

If you work ops your advancement is limited at best, ops advancement requires years of experience within paychex for jobs which can easily be learned by an inexperienced individual, behind the ball with systems and technology inside the company and for the clients, we are the most expensive solution so price will always be a strong objection to overcome when you sell

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership connections, tailored growth pathways, and self-guided development

Cons

Some internal partners lack communication

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of apps and gadgets are nice...when they work, but many of them don't work and tech support can't figure that out.

Cons

Micro-management to the Nth degree; meetings all day; training part of every day; and you'll still get manager calls to ask what you are going to do, what you've done, and what you will do, every single day, and how you're going to get 8 hours of sales calls into your day after wasting 5 hours on managers check-ins and meetings. Expectations are that you'll work long days, evenings and weekends either regularly or on a moments notice--you will have NO personal life. Rookie sales tactics, shotgun scatter tactics, and insanely high prospect call requirements will make a majority of your territory clients hate your guts (Denver manager wants 500 customer contacts per week! And I only had 215 prospects accounts). Many of my clients pleaded and begged me to leave them alone because me and the past 4 reps (in only 2 years) have been phoning, emailing and texting constantly. Some of them were former clients who dropped us for bad service, so there is no need to call but you'll have to. Some of them previously and respectfully let us do a demo, make a pitch, and give a quote, but then chose our competitor, and yet the Denver boss would insist that I call them twice a week indefinitely...just in case. The commission contract is 27 pages long and excludes everything under the sun. They will even take paid commissions back from you if the install team messes up and the customer cancels the contract. And then if you can stomach all that misery, you will likely make 1/3 of what they tell you to expect to make. NOBODY makes what they tell you is the ANNUAL AVERAGE except for 2 to 5 reps who get lucky with big deals and then never repeat that again, so it isn't an average for anyone, not even the top 1% of hundreds of sales reps. In a nutshell, this is big corporate misery and lies and privacy invasion like you have NEVER seen before. Try it at your own risk, and suffer.

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