Worst Mistake of My Life - Territory Sales Representative Paychex Employee Review

1.0
Sep 2, 2020
Recommend
CEO approval
Business Outlook

Pros

I wish there were any pros to type right now

Cons

I was in an outside sales role at Paychex and was doing fine. Honestly, it wasn't great but it was outside sales which is what I love so I stuck with it even though it was obvious to me that my manager (even though she swore she cared sooooooo much about her team) didn't care about us at all. Sometimes would go the whole day without even answering a single phone call from me and I was a brand new rep with lots of questions because the training they give new reps here is horrible too. During Covid things just got worse. they switched the entire structure of the company WITHOUT ANY WARNING and made half of us virtual reps and gave us brand new territories (to cold call all day every single day) and brand new teams with managers and reps that weren't even in the same state as me. along with the switch came a MASSIVE pay cut that is making people struggle right now. There are people in this company with kids and families to provide for and they got a huge pay cut and got put into a role where they now have to clock in and out of every day?? In my opinion, sales is an autonomous job that you should NOT be required to clock in and out of. All of this to say, this company does NOT care about you. they will preach until they are blue in the face about how they care about your personal growth and development but I can PROMISE you they do not. if you want a company that feeds you a bunch of lies and screws you and your financial stability over, go ahead and work here.

avatar
Paychex Response
5y
Your feedback has been heard and will be shared internally.

Explore other reviews about Paychex

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership connections, tailored growth pathways, and self-guided development

Cons

Some internal partners lack communication

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

2
See reviews by: Helpful|Rating|Date|All