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      Paychex

      Engaged Employer

      Paychex reviews

      High Stress with No Improvement - Dedicated Service Representative Paychex Employee Review

      2.0
      Oct 3, 2019
      Dedicated service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Low Requirements to start at $16/hr in Indy. Opportunity to move horizontally and into lower management. Available benefits.

      Cons

      Will be constant stress and pressure from the first moment out of training. This is followed by increasing personal client counts each week while people quit around you. Management changes almost monthly at some points with supervisors and managers leaving/changing positions. Expectations are always set higher than what one employee is capable of. No positive change has happened in the 2 years I have worked at the company.

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      Paychex Response
      6y
      Thank you for taking the time to bring your concerns to our attention. Your experience at Paychex is important to us and we have shared your review internally for visibility and awareness. Additionally, should you wish to speak to someone about your experience in more detail, we invite you to contact us at glassdoor@paychex.com.

      Explore other reviews about Paychex

      5.0
      Jun 17, 2026
      Strategic customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

      Cons

      It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

      1
      5.0
      Jun 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

      Cons

      Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

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