Don’t waste your career! - Sales Manager Paychex Employee Review

1.0
Jun 3, 2019
Recommend
CEO approval
Business Outlook

Pros

I met some good people.

Cons

I worked here for over ten years. Hindsight is 20/20 so they say, it’s been a year since I left, so I thought I try and help someone else by sharing my experience. In reality I stayed with the company for 8 years to long. There are two types that suffer by associating themselves with this company. Number 1 clients and number 2 employees. This is not a growth company it’s a margin’s company, and to advance you need to very often not do the right thing. Leadership is very weak because at the executive level they have already made there money and aren’t willing to make the hard changes for good. There products also hurt the clients they propose to serve. There HR services products are terrible for clients. As you can imagine the culture is terrible. The grass is greener this place is not somewhere to make a career.

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Paychex Response
7y
Thank you for taking the time to leave a review. We're sorry to hear that this has been your experience at Paychex. We regularly review the feedback we receive (positive and negative) and share throughout the company in an effort to improve. If you would like an opportunity to share more feedback about your experiences, I invite you to contact us at glassdoor@paychex.com.

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5.0
Jun 2, 2026
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Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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