Low Salaries, Decent Benefits, Off Hours, Average Work - Devops Engineer Paychex Employee Review

3.0
May 6, 2019
Recommend
CEO approval
Business Outlook

Pros

- Do have some new technologies and have great vendor outings - Benefits are standard with the area. Not incredibly great, but competitive. - Utilize Docker/Puppet/Ansible standard to industry practice, and allow for open source contributions within limits - Business from outside is booming inline with the economy. - Mick is great. Knows what he talks about and is very encouraging to all lower level engineers when changes go south, or congratulatory when they go right.

Cons

- Frequently expected to work weekends and nights. Compensated by given a comp day, but not optional to not work. - Very much a power hungry organization, don't over step your place with ideas. - Lower salary than industry standards and surrounding areas - Lots of legacy/No plans to move off anytime soon - Upper management has consistently been unprofessional to their employees.

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Paychex Response
7y
Thank you for taking the time to provide balanced feedback on your experience working in IT at Paychex. We are listening, and I wanted to take a minute to show my appreciation and respond. We take employee engagement extremely seriously in IT, and your concerns about work life balance, your perception of leadership culture, and compensation are items I will personally look to review and work to improve. We never want any employee to feel like the leadership team doesn’t listen to feedback. While we may not always be able to implement the ideas that our employees bring us, we do listen, we do evaluate, and we do attempt to make Paychex IT a great place to grow your career. As you shared we have a lot of great things going on with innovative technology that continues to enable our company’s success. Our executive leadership team supports us and enables IT to deliver great solutions that continue to be recognized in both the HCM and Technology industries as cutting edge. With that we recognize we aren’t perfect and feedback like this helps us to find the next areas to “raise our game.” I’d love to sync up with you offline to discuss the specifics of your feedback if you would be willing. Details are important to make certain we understand the opportunities fully and develop the right solutions to reach our goal of being a premier IT organization to work for. Please reach out to me if you would be willing to talk. Dave Senior Director, IT Infrastructure and Architecture dave@paychex.com

Explore other reviews about Paychex

5.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity to find success financially and professionally. The people, atmosphere, support, and stability make this place a good one to build a long term career. We work hard, but it’s worth it.

Cons

Base salary is lower than ideal but the commission structure is great if you are successful, put in the effort.

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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