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      OpenTable

      Part of Booking Holdings

      Engaged Employer

      OpenTable reviews

      Good Company - Customer Service Representative (CSR) OpenTable Employee Review

      4.0
      Jan 16, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The management is flexible to life and work balance. The co-workers were encouraged to be respectful and courteous to each other as well as to the customers. Very good benefits.

      Cons

      The weekday employees and account managers take a week off twice a year, with no acknowledgment to the lower workers working 24/7 who must handle the customers. There used to be comp days given to the lower employees but when I left, that was taken away. The upper corporate managers promised no layoffs, however, nearly 60 employees were laid off abruptly in 2023.

      Explore other reviews about OpenTable

      5.0
      Jun 10, 2026
      Anonymous freelancer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company culture and team

      Cons

      There is not negative aspects.

      1.0
      Jun 5, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      * It's a great brand * Great partners * Decent product with strong distribution

      Cons

      * Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

      avatar
      OpenTable Response
      2d
      Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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