Decent compensation depending on your role - be ready to sell your soul - Account Manager OpenTable Employee Review

2.0
Sep 19, 2023
Recommend
CEO approval
Business Outlook

Pros

You work with a ton of driven, passionate, and knowledgeable hospitality professionals.

Cons

Since the pandemic, the company has restructured numerous times in the name of revenue - sacrificing talented individuals. A company once considered to be customer service centric now turned into a revolving door of money hungry business. Sacrificing both restaurants and employees, the company continues to front a facade of TLC. Those who maintain their employment does so by turning a blind eye or blatantly enabling corporate greed. If you are looking for a job to turn and burn, this may be the place. Don’t count on loyalty - everyone is on the chopping board if you don’t play along with their agenda.

Explore other reviews about OpenTable

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

See reviews by: Helpful|Rating|Date|All