not what it used to be - Anonymous employee OpenTable Employee Review

3.0
Aug 23, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

still many great people there, but many of the original greats are long gone

Cons

stuck. stale. not innovative enough. too corporate now with the merging of booking holdings and kayak. The glory days are over. Saturated market with high pricing and lots of competition and not nimble enough to make changes necessary to be competitive. The amazing cultural vibe is not nearly as strong as it once was.

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5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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