Good company but many inconsistencies. - Supervisor Lush Employee Review

3.0
Mar 8, 2016
Recommend
CEO approval
Business Outlook

Pros

- 50% Discount - Generally friendly staff and working environment - Opportunities to showcase skills - Opportunities to move around in the company. - External Training - Free products - Does a lot for Charity - Can actually have a chat with people without feeling like you have to force sales down their throat. - Rotas done 4 weeks in advance so can plan personal life however this isn't the case for all stores.

Cons

-High expectations from head office with regards to customer service that many customers don't enjoy. - Inconsistencies with management. - Can be favouritism - Small team means that if there are disagreements it can make things uncomfortable. - No area managers so if things go wrong in stores it has to get really bad before anyone notices. - Some things from head office come across as disorganised and rushed.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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