Far nicer workplaces - Graduate Trainee Manager Lush Employee Review

1.0
Jan 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Not bad money, Some lovely staff

Cons

There is no regional support and the ‘team’ that is there to theoretically provide support have no clue how the stores are run. There is little to no support with aggressive customers. There’s zero progression and too much pressure put on individual managers. A lot of ethical problems and is painful to watch the same mistakes made again and again. If your face doesn’t fit and you don’t ‘look’ like a ‘Lushie’, you will not get far.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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