From hippy utopia to 1984 - Supervisor Lush Employee Review

1.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Good intentions, ethics & origins behind the company and ingredients. Originally was the perfect job with a sense of community and support.

Cons

Totally depends who your manager is as to your experience working there. First manager was supportive and genuinely engaged with brand ethics and staff; new manager has changed the store into a profit over people machine where those seen as weak (e.g. physical/mental health/disability or not willing to follow orders blindly which go against company/legal procedures etc) are weeded out and harassed or bullied until they leave. Career development only for people personally favoured by the manager. Health and safety procedures and basic hygiene not followed. Increasingly higher levels of supervision and questioning on staff's every move. Poorly managed disciplinary and grievance processes. No HR department or area managers. Discriminagory and bullying culture in upper management and mentors. Changes to contracts without consent. Incorrect pay and working time directive issues. Denial of employment rights. Unethical treatment of staff. Many more just within one store!

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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