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Liberty Mutual Insurance

Engaged Employer

Management doesn't prioritize or listen to employee needs - Anonymous employee Liberty Mutual Insurance Employee Review

2.0
Jun 7, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've enjoyed my time at Liberty up until the return to office announcement. I enjoyed the flexible work arrangements and always felt like my manager cared about me. I also felt like the company was willing to invest in me with additional training, paying for graduate school, etc.

Cons

The recent announcement of returning to office is not only a decision being met by extreme dislike by employees, it has been handled very poorly by management. We've been told over and over there was going to be no return to office, and now they threw it on employees with few details so we all have to sit and wait to learn how it'll actually work. Management has been very tone deaf and not addressed employee concerns outside of listing out our concerns and saying they saw them - that's not addressing concerns! How this has been handled is making me and other top performing employees want to find jobs elsewhere. Top performers that can find other jobs will, leaving the company with lower performing employees that have a harder time getting employed elsewhere. This has a negative impact on Diversity and Inclusion as Liberty already is pretty white and in office work has a disproportionately negative impact on minorities.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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