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Liberty Mutual Insurance

Engaged Employer

Don't Work Here - Insurance Assistant Liberty Mutual Insurance Employee Review

2.0
Jun 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Excellent Medical Benefits, 401k, holidays off, 5 paid Personal Days Off per year, and paid flexible time off (based on years of service). If you're lucky, your peer team members become your supportive co-workers.

Cons

Insurance Assistant pay range is much too low. "Pay for Performance" is unfair to lower level workers. Salary review is annual only, and is based on average of previous year's work, not performance at time of review. Working in legal department has extremely limited chances for advancement. In Tigard PCT subject to management by a sharp, dirty stick approach and micro-management. Much favoritism. Insurance assistant position is essentially data entry.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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