Not worth it. - Claims Adjuster Liberty Mutual Insurance Employee Review

I thought the onboarding leaders were joking when they said "this job will drive you to drink" during our first week. You will be sold on "work-life balance" but will quickly come to understand that there is no such thing. At best, you will have 1 day off per week. Senior Management is so far disconnected from claims, yet implements changes on a daily/weekly basis without considering the impact it will have on customers and employees. It is clear that over time this company is caring less and less about handling things with care and integrity and only wants to do what ever will make the numbers look good so they can all get their bonuses every year. Even if it is at the expense of the customer. Senior leaders are instructing people to payout and close customer's claims prematurely in huge numbers (100+ in a day, thousands of dollars each). Not only that, but most are being to the wrong people or businesses causing delays or even risking overpayments to the wrong entities. Despite multiple groups bringing this concern up to management, there is absolutely no accountability or action taken to remedy these egregious errors because senior leaders make the decisions in the first place.