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Liberty Mutual Insurance

Engaged Employer

easy job, decent page - Help Desk Liberty Mutual Insurance Employee Review

3.0
Jan 28, 2010
Recommend
CEO approval
Business Outlook

Pros

pays very well for this kind of work. 45k-65k range for this kind of work is very generous and this prevents low turnover and more quality employees. decent benefits. easy job and not much thought involved. while busy at times, the pace of call volume is much less than the average help desk job.

Cons

unfortunately, everything is scripted. job consists of looking up a solution and applying it. any individual solutions are discouraged even if it means you have to escalate something you normally wouldn't.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Cons

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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