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Liberty Mutual Insurance

Engaged Employer

Corporate America - middle of the road compares to other large insurance companies. - Anonymous employee Liberty Mutual Insurance Employee Review

4.0
Dec 16, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of investment on training. Vast company, thus a lot of opportunities to explore.

Cons

Hard to speak to as a whole given there are so many business units. But for the middle market unit, not doing a good job retaining good people. Business process and internal tools are archaic, even judging on an insurance company standard. Pay grade is below market standard. Lack of culture. Most young people there felt like they are just working at a desk job.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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