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Liberty Mutual Insurance

Engaged Employer

Mixed Review- Claims Support - Insurance Assistant Liberty Mutual Insurance Employee Review

3.0
Aug 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Great benefits, paid time off, work life balance, great pay, wonderful co-workers, work from home options. I really did love my job here. So many other perks that just made it so easy to come into work.

Cons

Very secretive. Try to deliver a negative message "positively." Always talked about outsourcing work so that we can get more work in. Outsourced so much work overseas that they closed numerous offices and never ever recieved any more work. The only way we were able to keep our jobs/positions we had was if we relocated to either Washington State or Texas. SAD that it's only a matter of time until so many other employees are left without jobs again. Very unfortunate!

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Cons

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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