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Liberty Mutual Insurance

Engaged Employer

Terrible Leadership, Dying Company - Anonymous employee Liberty Mutual Insurance Employee Review

1.0
Feb 21, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The rank-and-file people are fantastic but are stifled and unable to shine due to horrible leadership.

Cons

While there are many cons, at the top of the list is shockingly poor leadership. From the CEO to the "L1s, L2s and L3s", they are all people who have been a Liberty a long time and value one thing - telling people what to do and having it be done without regard to thought, common sense or strategy. Senior leaders see themselves as elite, and untouchable and have utterly no concept of what the real employee experience is like - nor do they care. The company is in a constant state of reorganization and it's getting worse by the day. Most of the time spent at work is spent figuring out how to work and it's completely inane. Liberty has some of the most unhappy people I've ever encountered and it's prevalent in most areas of the company. But leaders just keep behaving in their awful, pacesetting way so nothing will change.

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Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
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Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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