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Liberty Mutual Insurance

Engaged Employer

Dedicated employees but youth movement under way; Change is constant. - Anonymous employee Liberty Mutual Insurance Employee Review

3.0
Jan 16, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The senior management team is relatively young but very bright and aggressive. They have a philosophy of taking no prisoners - live up to my expectations, unreasonable or not, or be fired. Liberty is full of good-hearted people. Many unhappy employees stay with the company because of their relationships with coworkers. Pay is satisfactory; you won't get rich unless you are in senior management. Benefits are satisfactory. For a long time, the company seemed to be a stable and secure employer; then they laid me off after 20 years.

Cons

Due to the highly competitive nature of the industry, change is constant. Expect a major reorganization or acquisition every few years. The company has continually shifted costs of benefits (such as health insurance) to employees. There is a social class structure; managers often look down on staff, and professional workers often look down on admin staff. The recent layoffs appear to be disproportionately eliminating older, more experienced employees.

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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