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Liberty Mutual Insurance

Engaged Employer

LM - it's not our responsibility to deal fairly with employees - Attorney Liberty Mutual Insurance Employee Review

1.0
Dec 20, 2008
Recommend
CEO approval
Business Outlook

Pros

When I first began working there, LM was the best place in the world. The management was supportive, advancement was possible to a degree (once I had a child, my ability to advance vanished), the money was good and the benefits were decent. I found my work interesting and my colleagues were good people, smart and talented. The first few years I was there, training was provided and there was a support system. The office was a fun and communal place to be, we celebrated milestone events together and it was like a family. I really thought I would retired from LM at the end of my career.

Cons

In the last couple of years that I was there, the focus turned from being a supportive environment to money, money, money. One year, they gave us crystal things that said something like LM made billions of dollars. A few weeks later, they pleaded poverty and fired people. They chopped the neck off the company. The bloated head stayed and the bottom feeders flourished, but they fired good decent people many of whom had given 20, 30 or even more years to the company. My last boss was a venal person who took great pains to find your weaknesses and exploit them. I was told that I had a terrible reputation with another department of about 60 people and when I questioned further, I was told that ONE person had expressed a negative opinion of me in a survey and everyone else had either not responded or had said positive things. That one negative comment was used to deny me a raise. I was downsized shortly thereafter. Also, LM had really expensive health insurance and you could only get it from Aetna, which coincidentally is where Ted Kelly, the chairman of LM, used to work. How is it that such a large company can't negotiate better health insurance deals?

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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