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Liberty Mutual Insurance

Engaged Employer

Good benefits, terrible management - Quality Assurance Analyst Liberty Mutual Insurance Employee Review

3.0
Oct 22, 2008
Recommend
CEO approval
Business Outlook

Pros

The pay and the benefits are very good. I can't think of too many people my age (24) who are making 60,000 a year.

Cons

Standard corporate environment. The managment on my particular team is also extremely under qualified and incompetent. I feel my managers are out of touch with the projects I'm currently working on and have little to no understanding of the problems we face.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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