Toxic workplace - Customer Service Associate HSBC Employee Review

1.0
Aug 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Honestly I can’t think of any.

Cons

I literally wasted almost 6 months of my life. Waited one month for this background check and i only worked here for 5 months. In this 5 months i was already so stressed up. Too much workload. Shortstaffed. The team mates in hsbc are the worst. They are not warmth to the new ones and not helpful at all. If you are not from banking, they look down on you. And if thats the case, why bother hiring right? Honestly it is so micro managed and toxic. And also, if you make any mistakes, they will just embarrass you infront of so many people. Even when you are new to work they will still expect you to know all. Also, hr is not friendly at all. When they wanted to hire, they were super friendly and even told me that i can call them any time when i need help but after joining I am not able to speak to them at all or when i email them, there is no reply.

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5.0
Jun 2, 2026
Recommend
CEO approval
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Pros

Good environment and nice place to work and learn

Cons

nothing else to say the users were excellent

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good, smart colleagues in other offices.

Cons

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.

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