Pros
I unfortunately do not have anything good to say about former Sitel.
Cons
I worked here for five years, last two were the worst ones of my working life. I had an abusive manager that would refuse to treat us as colleagues. Instead we would get to the office and get pushed continuously, and not getting amy encouraging words at all. This manager had zero social skills. When confronted with feedback about this, she would ignore it. The first time this was reported to HR, I was told she was receiving a lot of pressure from her superiors, but this did not change her attitude. It got even worse. A year passed and she was still allowed to treat us poorly. I had to quit a company I genuinely liked to work in because of their incompetence to treat their agents properly. They also do not see us as people but as numbers. Unacceptable.